Page 83 - EN Meta Skills for Employability_Practical Guide

11. EFFECTIVE COMMUNICATION AND

COLLABORATION

Use active listening: When somebody is talking to

you, your task is not just to listen to the words he is
saying, but try to understand the message, be

present in the conversation by showing that you are
really engaged, ask for clarifications, show empathy.

This way you show to your communication partner
that you care, and the relationship you have with him

is important to you and this makes it stronger.

Ask for feedback: Communication and collaboration
at work are more efficient when everybody get the

chance to ask and offer feedback. This is an efficient
way improve messages, validate people involved in

discussions and their ideas, create a safe
environment where everybody can say openly what

they consider necessary related to a certain project,

task or conflict occurred.

Address conflicts immediately: Do not avoid
conflicts. It is the best opportunity to practice your

communication and collaboration skills. It is also a
good opportunity to grow as a team. Conflict

resolution must not be postponed but addressed
immediately and respectfully for your work activities

to continue in a healthy environment. Listen to
everybody involved in the conflict, analyze, take time

to think about your answer and offer your point of
view only when you calm down.

1] SLACK: Effectively seeking assistance and support in the

workplace involves several key strategies to ensure you
receive the help you need:

81