Page 74 - EN Meta Skills for Employability_Practical Guide

10.SEEKING ASSISTANCE AND SUPPORT

How does it differ between the digital learning

and workplace context?

While both, digital learning and the working environment offer ways to

seek assistance and support, the methods and availability of help
usually differ:

Within digital learning you will rely more on self-directed

seeking of resources and online communication and engaging
with online community or, in some cases, on educators

supporting you in your meta-skills development. Meanwhile,
seeking support in the workplace is related to knowing when,
how and to whom reach for support and how to leverage your

team abilities to reach your objectives.

Within digital environment, you will communicate with

instructors or peers through emails, forums, or chat platforms
to address queries or seek clarification which often relates to
obtaining support with a delay, while in work settings you often

can reach out to your colleagues or managers in the real-time to
obtain support almost immediately.

Within digital environment you will need to describe well your
issue to obtain effective support, in most cases as an advice or

guidelines. In the workplace with direct interactions you can
directly show the problem in the real context, engage others

directly in performing the task you need to accomplish or ask
for presentation of the solution directly on the job post.

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